Increase Your Support Levels With Cloud Services

Without a doubt, from a Service Provider’s perspective, managing clients from the Cloud is a god send.

Cloud based management of services not only allows for faster response times, but also for a higher quality of support to the end user. However, from the Service Provider’s angle, it allows for highly efficient operations and for one support Representative to manage and complete a much higher work load per shift compared to site work.

Take the average day of a road based IT Tech. There’s all sorts of issues to contend with, traffic, weather, road works, lazy workers taking the long way from job to job, and other unforseen issues on site such as slow computers, failing hardware and clients who are less than prepared for their IT site call. All of these issues and more are faced every day by thousands of road based IT workers, meaning blown out budgets and quotes on jobs, and lengthy delays for the customers, and increased costs for the IT Services company.

Compare this to an environment where all of the clients’ systems are Hosted, either SaaS or IaaS, the IT Contractor can access the files from anywhere, be it on an iPad with a system as simple as Teamviewer, or a SaaS system like Reckon’s Quickbooks Hosted or Xero; it allows for multiple jobs to be undertaken at once and for an instant response time.

There are many systems available too. Whether we look at Zen Desk, Asana or a full Cloud based Services suite such as Connect2Field; the choices are many, the quality is great and the costs are in some cases even Free!

Cloud Support minimises down time, increases response time and increases profits for not just the End User, but the IT Contractor or Service worker aswell.

3 Reasons To Use Cloud Accounting

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At this time of year, all eyes are on end of year. It’s Tax Time. But how organised are you and your systems for year end?

Do you have the latest software patches loaded, is your system tax compliant, and is all of your data entry up to scratch?

How much is it going to cost you to have a Bookkeeper come and sit with you for a week to enter in all of your data, for the Consultant to bring your system up to scratch and for your Accountant to sort through it all?

Wouldn’t it be great if there was an easier way? A World where your systems talked to each other, where transactions took care of themselves and your Bookkeeper and Accountant became Advisors rather than Compliance Monitors?

Take a look at our 3 Reason To Use Cloud Accounting to find out how.

1. ACCESS

The primary reason for using a Cloud Accounting system would be access. No longer confined to the Desktop computer in your office, you are now free to manage your business from the car, home or away on holidays!

Best of all, you can share your access with most systems, providing your Advisors instant access to your business information allowing for up to the minute advice.

Larger business can also benefit from having remote workers or offices connecting with ease, without the burden of ageing infrastructure to get in the way.

2. PEACE OF MIND

When was the last time you backed up your system, or had to restore it, only to find out that your backups don’t work, or the system database didn’t backup?

The feeling is gut wrenching, particularly at this time of year.

With a Cloud Accounting system, your software, assets and business data are always backed up, and always accessible, 24 hours a day.

You should also look for a system that allows you to backup your own data and store it locally, just for extra piece of mind.

3. COST

Systems with 24/7, multilocation access were once just a figment of  small business owner’s imagination, often left to the larger ERP competitors.

Not anymore.

Systems with online Inventory, Payroll, Time Keeping and Financials, such as Reckon’s Quickbooks Hosted platform, can be had for as little as $25 per month.

We are able to advise on a wide range of Cloud Accounting and Hosted business packages to suit your needs.

We would love to also hear any feedback from businesses out there already operating in the Cloud.

Let us know your thoughts, feedback or questions in the Comments field below.

2012: The Year Of The Cloud

2012. This is the year of The Cloud. This is the year that business is realising it needs The Cloud. But why?

Efficiencies is the answer.

If surviving the GFC taught us one thing, it’s how to be lean. If business, and especially small business is to survive and even thrive post-GFC, it must learn to operate on a strict diet.

To be lean and mean. This means not just micro-managing your Managers and Staff to greater productivity, but looking at your business systems and how they can serve you, not the other way around.

By choosing wisely with Public cloud services, business can selectively tailor a Cloud based system to their needs (and Budget) without the expensive implementation and overheads previously seen with proprietary systems.

For example, a small business (in a remote Country location) we are currently co-consulting with, was looking to decentralise their accounting work. They wanted access to big city Advisors but without the hefty fees of travelling or paying the Advisors to travel. Another hurdle was sending the accounting data in for adjustments, only to wait months for the data to return for adjusting. Then there were issues with quality Bookkeepers in their remote location, etc..

The solution was, as they were already using Reckon’s QuickBooks, was to move them on to a Public cloud solution, QuickBooks Hosted, by Reckon Online.

The business’ software costs were reduced, and the Advisors and Bookkeepers now had real time access to the data.

Momentum is another key factor.

Through our Consulting partners, Axis IT Consulting, we are seeing a massive push to Cloud based services recently.

Once a movement gains significant momentum in business, that movement becomes the key discussion topic amongst business owners and through Referrals and Word Of Mouth. The movement gains significant momentum that a switch in the way things are done occurs.

We are now seeing that switch taking place on a daily basis.

Whether the enquiries are for setting up free services like Dropbox, Google Drive or Mail Chimp, assisting with Social Media integration or Consulting for an Online Accounting System that integrates with Field Service Software, such as Connect2Field and QuickBooks Hosted, the enquiries are there.

Business wants and needs change, and it needs efficiency. Sitting down with a Cloud Consultant and discussing how your business can gain from The Cloud is the smartest thing you can do this year.

Use the feedback form below, we’d love to have a chat about your Cloud!

 

 

Reckon Enters The Mobile Workforce With Investment In Connect2Field

Reckon Ltd, an Australian ASX listed software provider, today announced a strategic 30%, or $660,000 investment in Connect2Field, a cloud based Job Management software provider for small to medium business.

Connect2Field is a secure web-based application built on the latest technologies, that allows a job to be entered into the system back at base, then sent out the the field workers’ mobile phones or tablet devices. Fieldworkers receive their jobs via Internet-enabled mobile devices including iPhone, iPad, Windows Phone, Nokia, Android and BlackBerry.

Customers also have the ability to view the status of jobs, create jobs, view invoice history and even view the upcoming worker’s schedule!

Job management, job notification, invoicing and quoting are key features of the software. Transactions will be sent back to the finance package so no double entry is required.

Reckon will be implementing Connect2Field into their Cashbook Online and Quickbooks Hosted products, giving true flexibility and functionality to their SMB customer base. Reckon’s customers will soon be able to compete on a level playing field, with competitors many times their size.